At PepiPafupi Trading, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.
1. Returns
1.1 You have 7 (seven) days from the date of receipt to return an item.
1.2 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Refunds
2.1 Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2.2 If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
2.3 Only regular priced items may be refunded. Sale items cannot be refunded.
3. Exchanges
3.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at pepipafupitrading@yahoo.com.
4. Shipping
4.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2 If you receive a refund, the cost of return shipping will be deducted from your refund.
4.3 Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Steps to Initiate a Return
5.1 Contact us at pepipafupitrading@yahoo.com to initiate a return. Provide your order number, details about the product, and the reason for the return.
5.2 Ship the item to the address provided by our customer service team.
5.3 Ensure the item is securely packaged to prevent damage during transit.
6. Late or Missing Refunds
6.1 If you haven’t received a refund yet, first check your bank account again.
6.2 Then contact your credit card company; it may take some time before your refund is officially posted.
6.3 Next, contact your bank. There is often some processing time before a refund is posted.
6.4 If you’ve done all of this and you still have not received your refund yet, please contact us at pepipafupitrading@yahoo.com.
7. Contact Us
If you have any questions about our refund policy, please contact us: